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The Importance of Helping-Behavior

Another McKinsey paper has caught our eye recently.

It discusses research projects into the effectiveness of working teams. One project demonstrates that the frequency with which employees help one another predicts sales revenues in pharmaceutical units and retail stores; profits, costs, and customer service in banks; creativity in consulting and engineering firms; productivity in paper mills; and revenues, operating efficiency, customer satisfaction, and performance quality in restaurants.

If you would like a copy of this insightful paper, contact ACC today.

 

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