Advice Centre Consulting


Anchoring Business Processes

Anchoring business processes to the desired client experience.

As clients become more demanding and selective with whom they work it is critical for advice businesses to deliver an experience which contrubes to client attraction and retention. Therefore the client engagement process must be designed around the desired client experience, which will determine what the business needs to do - not the reverse!

A copy of an article published in Money Management September 4 2008

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